Why did my gift card trade fail?
Short answer
A gift card trade can fail if the card was already redeemed, the card type is wrong or the photos are unclear. The failed screen shows the reason and a reference. When buying, a trade can also stop if your wallet balance is too low.
Video guide coming soonFollow the steps below for now.
Step by step
Step 1
Read the reason
The Exchange failed screen shows the reason, like Gift card already redeemed, plus a reference number.
Step 2
Low balance when buying
If you are buying and your balance is too low, the app shows your balance, the amount needed and the shortfall.
If something goes wrong
- Think it is a mistake: chat with us and share the reference from the failed screen.
Questions people ask
Can I try again?
Yes. Fix the issue, like a clearer photo or the right card type, then start a new trade.
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