What to do if a bill payment fails
Short answer
If a bill payment fails, the app shows Payment Failed. If your money was not deducted, tap Retry payment, or try again in a few minutes. If money left your wallet, tap Report issue or chat with us with the reference.
Video guide coming soonFollow the steps below for now.
Step by step
Step 1
Read the failed screen
You will see Payment Failed with options to Retry payment or Report issue.
Step 2
Check your history
Open your transaction history to see if the payment went through.
If something goes wrong
- Many failed tries: wait a few minutes before trying again.
Was this article helpful?
Still need help?
Chat with us. A real person will pick it up.